Providing digital enriched omnichannel services for customers, Ontrace offers end-to-end services to create one, unified excellence experience for the customers, both in traditional and digital business models and tools. As part of DEOS Group, a subsidiary under Anabatic Group, a leading IT company, which has been acknowledged as one of the Big Five IT company in Indonesia, with more than 1,500 employees, Ontrace will provide you with the right people, process, and technology to help you achieve your business success.
With more than 8,000 employees and 2,000 contact center workstations, Ontrace service has served more than 300 active clients in Indonesia and Philippines.
Some of the benefits of using Ontrace Contact Center System Application & Managed Service, including:
Not only that, our contact center system facility call flow has covered the implementation of compliance operations and has passed regular audit from our clients, both local and regional.
Our professional services will empower your business through a comprehensive and real time reporting, seamless integration of telephony, call management, and recording, omnichannel integration, hierarchy based assignment, supervisory tools, live monitoring & guidance, data utilization tracking and real time search and play recording file, Q&A verification, flexible & responsive service with in-house R&D and security certification of ISO 270001.
To be the leading IT Services company in the region
To deliver high return to its stakeholders by providing world class services
Here’s a look at our journey to date: