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About Us Ontrace
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About Ontrace

Combining digital capabilities, industry best practice, and experienced resources, Ontrace’s business focuses on the implementation of information technology to create values in your core business, new frontiers, and digital capabilities.

OUR COMPANY
About OnTrace

Providing digital enriched omnichannel services for customers, Ontrace offers end-to-end services to create one, unified excellence experience for the customers, both in traditional and digital business models and tools. As part of DEOS Group, a subsidiary under Anabatic Group, a leading IT company, which has been acknowledged as one of the Big Five IT company in Indonesia, with more than 1,500 employees, Ontrace will provide you with the right people, process, and technology to help you achieve your business success.

With more than 8,000 employees and 2,000 contact center workstations, Ontrace service has served more than 300 active clients in Indonesia and Philippines.

Some of the benefits of using Ontrace Contact Center System Application & Managed Service, including:

  • Simplify Contact Center Process
  • Boost Operational Productivity
  • Reliable Reporting & Accurate Result
  • Minimize TCO (Total Cost of Ownership)
  • Support Contact Center Expansion

Not only that, our contact center system facility call flow has covered the implementation of compliance operations and has passed regular audit from our clients, both local and regional.

Our professional services will empower your business through a comprehensive and real time reporting, seamless integration of telephony, call management, and recording, omnichannel integration, hierarchy based assignment, supervisory tools, live monitoring & guidance, data utilization tracking and real time search and play recording file, Q&A verification, flexible & responsive service with in-house R&D and security certification of ISO 270001.

VISION & MISSION
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Vision
VISION

To be the leading IT Services company in the region

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Mission
MISSION

To deliver high return to its stakeholders by providing world class services

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MILESTONE

MILESTONE

Here’s a look at our journey to date:

CORPORATE
  • Incorporation in 1990
SERVICES
  • Banking Focus
GEOGRAPHIC AREA
  • Local Deal & Local Delivery
CORPORATE
  • Acquisition by Anabatic Group
SERVICES
  • Conventional Call Center IT Outs
INDUSTRY FOCUS
  • Banking Focus
GEOGRAPHIC AREA
  • Local Deal & Local Delivery
CORPORATE
  • Launched On-Trace Inhoused Call Center System Apps
SERVICES
  • Contact Center IT Outs
INDUSTRY FOCUS
  • Insurance Initiatives
GEOGRAPHIC AREA
  • Local Deal & Local Delivery
INDUSTRY FOCUS
  • Telco Initiatives
GEOGRAPHIC AREA
  • Regional Deal & Local Delivery
CORPORATE
  • Subsidary formation (SMI) Focusing OnTrace App
SERVICES
  • Customer Services & Telemarketing Contact Center BPO
INDUSTRY FOCUS
  • Insurance focus
GEOGRAPHIC AREA
  • Regional Deal & Local Delivery
SERVICES
  • TeleCollection, TeleCleansing, TeleFundraising, Order Taking, Contact Center BPO
INDUSTRY FOCUS
  • Food Initiatives
GEOGRAPHIC AREA
  • Regional Deal & Regional Delivery Initiatives
INDUSTRY FOCUS
  • Bancassurance Focus
GEOGRAPHIC AREA
  • Regional Deal & Regional Delivery Initiatives
INDUSTRY FOCUS
  • Other Initiatives:

    1. Automotive
    2. - Electronices
GEOGRAPHIC AREA
  • Regional Subsidiary Initiatives
SERVICES
  • R&D Initiation on of Integrated Channel Interaction
INDUSTRY FOCUS
  • Bank, Insurance, Cross Industry Focus
GEOGRAPHIC AREA
  • Regional Subsidiary Initiatives
SERVICES
  • Services Expansion to Philippines (BPO Credit Initiation)
  • Omni Channel Implementation
SERVICES
  • Services Expansion to Philippines (BPO Credit Initiation)
  • Omni Channel Implementation
GEOGRAPHIC AREA
  • International Deal & International Delivery
SERVICES
  • BPO Tele-Cleansing & Telemarketing in Philippines
GEOGRAPHIC AREA
  • International Deal & International Delivery
SERVICES
  • Release Web based Contact Center App and Natives App
GEOGRAPHIC AREA
  • International Deal & International Delivery
GEOGRAPHIC AREA
  • International Deal & International Delivery
About OnTrace

Meet the Team!

We aspire to attract, reward and retain the best individuals for our business.

Be part of something special and join a team that likes to succeed!

JOIN ONTRACE